تفاصيل الوظيفة
تفاصيل الوظيفة
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الموقع:الخليل، الخليل، فلسطين
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نوع:دوام كامل
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المناوبه (فترة العمل):دوام صباحي
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المستوى الوظيفي:موظف
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المناصب:1
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خبرة:6 - 7 سنوات
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الجنس:بدون تفضيل
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الدرجة العلمية:البكالوريوس
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التخصصات الرئيسية:ادارة استراتيجيةادارة الاعمال
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اخر موعد:Dec 06, 2023
الوصف الوظيفي
Commercial Specialist – USAID Non-Revenue Water Management Project (NRWMP)
The USAID NRWMP in the West Bank is currently accepting expressions of interest from qualified candidates for a Commercial Specialist. This position will be located in the main office in Hebron.
Responsibilities:
* Supervise staff responsible for digitization of financial records for utilities.
* Provide technical supervision for financial service consulting firm to review financial systems and propose options for the integration of web services with commercial systems.
* Provide technical options for cost-effective commercial systems which may include on-site digital payment for proposed commodity procurements for the utilities.
* Support the development of the communications strategy, utilizing municipality/utility websites.
* Develop strategies for professionalized customer service and accountability mechanisms, and negotiated repayment plans for outstanding debt consumers.
* Support the utilities to develop and implement customer satisfaction surveys throughout the life of the task order, analyzing results and recommending corrective measures
* Support the water utilities in implementing the strategy, policies, and SOPs for complaint redress to ensure improved accountability to customers.
* Support the water utilities in developing and implementing the customer service policies, communications policies, and complaint mechanisms.
* Lead the consultations with the water utilities on commercial components for incorporation into and implementation of the service delivery improvement plans and capacity building plans.
* Facilitate trainings for Task Order partners and stakeholders.
* Support implementation of water utility strategy, policies, and SOPs for complaint redress.
* Work with Public Outreach and Engagement Advisor in support of transparency and accountability systems for the utility.
* Conduct consultations with the service delivery improvement committees and communities related to tariff proposals.
* Integrate capacity strengthening efforts for the utilities into implementation of all aspects of programming, utilizing a co-design and co-implementation methodology.
* Develop and contribute to success stories and document lessons learned.
* Perform other tasks defined by the Institutional Support Advisor.
Qualifications:
* Must have demonstrated knowledge of water utilities in the West Bank and experience improving customer service and/or accountability mechanisms
* A demonstrated track record of progressively responsible experience providing leadership to donor projects with similar complexity.
المزايا
Job is expired
نبذة عن الشركة
مدينة رام الله، رام الله والبيرة، فلسطين
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